Refund policy

 

RETURN POLICY

As a reseller of Personal Care Products who adheres to GMP (Good Manufacturing Practices) we are required to ensure that all products we sell are unadulterated and safe for use by the general public.  Since we cannot guarantee that products that have left our facility have not been contaminated or compromised, we cannot restock them.  As a result, all sales are final.

 

 

ORDER REFUNDS

Please reach out to us via email at info@curlwaven.fr to inquire about refunds.  Once issued by Curlwaven refunds typically take 2-3 business days to be reflected on your account, maybe longer if you had paid throught PayPal.  All refunds issued are for products only and will not include the cost of shipping for undamaged products successfully delivered.  This includes orders that meet or exceed our free shipping threshold.  For additional information regarding processing times please contact your bank/credit card provider.

 

​

If your package has been marked as “delivered” but you have not received your package, please contact the transporter directly concerning your package.  Packages marked as delivered are not eligible for lost package claims.  In these cases please check with your local mail carrier or your neighbors in case your package has been delivered to the wrong address.

 

UNDELIVERABLE PACKAGES, SHIPPING

If a package is returned to our warehouse as undeliverable, you will be contacted by email for address verification. If we DO NOT receive a response within 5 days, you will be issued a refund for the amount of the order – less the initial shipping costs. If you choose to have your package reshipped, there will be an additional reshipping fee due prior to shipping.

 

DAMAGED ITEMS

When your order arrives, please inspect the package for any damage that may have occurred during shipment. It is normal for the shipping package to show some wear. If damage occurred to any product(s), please photograph the package and damaged item(s) and email it to us at info@curlwaven.fr.

 

INCORRECT ITEMS

If you received the wrong item based on a packaging error on our part, we apologize and are glad to correct our error. Please contact us within 5 business days of receiving the item based on mail carrier’s delivery confirmation status.  We will then ship you the correct product.

 

CANCELLATION POLICY

Orders with all products in stock will be processed for shipment by the next business day.  Once packaged and processed for shipment orders cannot be changed or cancelled.